Terms and Conditions


Check In

Check in is any time after 2 PM. All guests are required to provide a government issued photo ID (passport/driver’s license) along with a credit card at check in. Your nightly rate covers a stay from 2PM to 10AM the following day.

 

Check Out

Check out time is 10 AM, late fees may apply for a late check out. Please be considerate to other guests when you leave the room in the morning. We’ll try our best to accommodate early or late check ins and check outs, however we may not able to meet a certain request depending on availability.

 

Extension of stay

Management should be notified in advance for any extension of stay at the hostel (subject to room availability) and payment should be received before 8pm of the date of the request in order to get approval.

 

 

Parking

Parking is available free of charge for all house guests. Please do not park in the way of the electrical motorized gate when fully open or half way open and on/besides the yellow line on the street as you might get fined by the Alice Springs Council Rangers. Do not leave any valuables inside your car when parked. Jump Inn Budget Accommodation cannot take any responsibility for the loss or theft of any of such articles while your car is parked.

 

Visitors Policy

The purpose of the policy is to provide a safe and secure environment for our guests and our staff. Please have your visitors wait in the lobby area by the reception desk. Visitors or non-guest friends are not allowed inside the premises, the residence area is reserved exclusively for registered guests. 

 

Age Restriction

Please note that unfortunately we have little facilities suitable for children. All guest under the age of 18 years old must be accompanied by a parent or a guardian and stay in a private room with their own party only.

 

Pets

Pets are not allowed without prior arrangement/ permission from the management team.

 

House Policy

*Please note that we do not admit guests from Alice Springs or the Greater Alice Springs Area.

*Smoking is permitted outside at the designated area, please use ashtrays placed in the yard. Smoking is completely FORBIDDEN inside the room. A fine of $250 will apply when smoking in the non-smoking area.

*In the event of failure to comply with the Jump Inn Alice Springs Fire Regulation, resulting in activation the fire alarm where the emergency services are required to attend: the guest will be held liable for the associated costs of $823. Jump Inn shall not be responsible for, or liable for any loss, theft or damage of personal property on, or brought into the hostel or in the immediate vicinity of any of the hostel. Jump Inn also reserves the right to terminate the reservation immediately if guest failure to meet the Jump Inn Guest Code of Conduct, without a refund. 

*The replacement cost of any damaged door lock is applicable for a total amount of $350 to be paid immediately.

 

Payment Policy

We accept Master and Visa cards, please note that if you wish to settle your bill by credit card a surcharge of 1.5% will be applicable. Full payment has to be made on arrival by cash or credit card. Prices quoted are in AUD and all payments must be made in AUD.

 

Cancellation Policy

We have a strict 48 hour cancellation policy, guests must contact us before 2PM ACST two days before their arrival to avoid being charged. If you wish to cancel or amend your booking, please contact us.

*48 hours before check in time( 2PM ACST) =100% of prepayment will be refunded or no charges applied

*cancellations or amendments made within 48 hours before check in time = only the first night will be charged

*In case of no-show, 100% of the first 2 nights will be charged, and all the other reserved nights will be cancelled.

 

Environmental Policy

The owners of Jump Inn Budget Accommodation are dedicated to the protection of our planet and its natural resources. We encourage all our guests to help by:

*Switching off lights when not in use;

*Ensuring that taps are always turned off after use;

*Avoiding the unnecessary use of towels – just use what you need.;

*We will sort the recyclable rubbish collected from guest rooms i.e. paper, plastic, metal and glass;

*We thank you in advance for your comprehension and co-operation.

 

Limitation of Liability

Jump Inn Budget Accommodation cannot be held liable if any of the following events or conditions prevent the guest house from fulfilling its obligation to guests. However, the guest house will take necessary steps to minimize disruption and discomfort to guests under these conditions:

*Unanticipated interruption to electricity, water, sewage to and from the guest house;

*Industrial actions, civil uprising or criminal activity;

*Fire, frost, flooding, wind or any other force major event.

We ask our guests to respect one another concerning cleanliness of the common areas and noise level. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.

 

Privacy Policy

Jump Inn will not share any guests’ personal data with any third parties for any reasons without the prior consent of the guest involved. At JumpInnAlice we use cookies to store information about our visitors’ preferences, if you wish to disable cookies, you may do so through your browser options.